Privacy Policy

Global Solo™ ("we", "us", or "our") operates the website https://globalsolo.global (the "Website" or "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services.

By accessing our Service, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

Questionnaire Responses:

• Answers to structural risk assessment questions
• Information about your business structure, jurisdictions, and operations

Payment Information:

• If you buy Account step, with you, Stripe takes the payment for Aetheris Global, LLC, the company that runs Global Solo. Stripe holds your card details; we receive your name, email, the amount and the country you enter, never your card number.

Account Step Intake:

• If you buy Account step, with you: your name, email, country of tax residency, citizenship (optional), your LLC's state and formation status, EIN status, what your business does and where your customers pay from, and any providers you have already applied to. It reaches us by email and is used only to deliver that service.

Contact Information:

• Email address (if you contact us)
• Name (if provided)
• Message content

Subscription Information (only if you opt in):

• Newsletter: your email address and how you arrived at the signup. Confirmed by double opt-in — we record when the confirmation was sent and when you confirmed it.
• Compliance calendar reminders: your email address, and your LLC's formation state and formation date. The reminder dates are computed from those two fields, which is the only reason they are stored.
• Email sequences: which step of an automated sequence you have reached, so the same message is not sent to you twice.
• Every subscription email carries an unsubscribe link, and unsubscribing ends all of the above.

1.2 Information Collected Automatically

Usage Data:

• Pages visited and content viewed
• Time spent on pages
• Referral source

Device Information:

• IP address
• Browser type and version
• Operating system
• Device type

2. How We Use Your Information

We use the collected information for:

2.1 Service Delivery

• Generating your structural risk report
• Delivering reports to you via unique URLs
• Sending the newsletter and compliance-calendar reminders you opted in to

2.2 Service Operations

• Operating and maintaining the Website
• Analyzing usage patterns to improve content
• Responding to inquiries
• Security and fraud prevention
• Compliance with legal obligations

3. Report Data

3.1 What We Store

• Questionnaire answers: Used to generate your reports
• Generated reports: report content, including anything generated under the retired L1 and L3 tiers where that exists for your account
• Job IDs: Unique identifiers linking to your reports

3.2 AI Processing

Your questionnaire responses are processed by AI systems (OpenAI and/or Anthropic) to generate report content. This processing occurs in real-time, and the AI providers do not retain your data after processing.

3.3 Report Access

Reports are accessible via unique URLs. Anyone with the URL can view the report. Do not share your report URL unless you intend to share the report contents.

4. Payment Data

If you buy Account step, with you, Stripe processes that payment for Aetheris Global, LLC; we never see or store your card number. Global Solo has never processed a payment for a diagnostic, and every diagnostic is free. Global Solo also earns affiliate commissions from some providers; those are paid to us by the provider, and no payment information of yours passes through this site for them.

5. Third-Party Services

We use the following third-party services:

5.1 Infrastructure

• Vercel — Website hosting and deployment
• Supabase — Database storage (PostgreSQL)
• Stripe — Payment processing for Account step, with you (Stripe holds your card details; we never see them)

5.2 Email, Sign-In, Analytics, and Error Monitoring

• Resend — Delivery of sign-in links, the newsletter, reminders, replies to help requests, and Account step intake forms to our inbox
• Google — Sign-in with a Google account, if you choose it
• PostHog and Google Analytics — Usage analytics (pages viewed, referral source, device type)
• Sentry — Error monitoring, so we can see when a page breaks

5.3 AI Processing

• OpenAI — Report generation
• Anthropic — Report generation

Each service has its own privacy policy. We recommend reviewing their policies if you have concerns about how they handle data.

5.4 Referral Requests

If you ask us to introduce you to an independent professional, the following information may be shared with them, and only after you agree to the introduction:

• Your name and email address
• A summary of your structural situation (derived from your diagnostic report)
• Your stated needs or areas where you are seeking professional guidance

We share only the minimum information necessary to facilitate the introduction. Your full diagnostic report is never shared with professionals unless you explicitly choose to share it. Once introduced, the professional's own privacy policy governs their handling of your data.

6. Data Retention

We retain information as follows:

• Report data: Retained indefinitely until you request deletion
• Server logs: 90 days
• Contact communications: Until resolved, then 1 year
• Account step cases: The intake email and our replies, until the case closes, then 1 year. Stripe keeps its own payment records.

7. Your Rights

Depending on your location, you may have rights including:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data and reports
• Portability: Request your data in a portable format
• Objection: Object to certain types of processing

To exercise these rights, contact us at help@globalsolo.global.

8. Cookies

We may use cookies for:

• Essential cookies: Required for Website functionality
• Analytics cookies: Anonymous usage tracking (with consent where required)

You can manage cookie preferences through your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• TLS/SSL encryption for data in transit
• Encrypted database storage
• Secure hosting infrastructure (Vercel, Supabase)
• Access controls and authentication

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Service, you consent to such transfers.

11. Children's Privacy

Our Service is intended for adults. We do not knowingly collect information from children under 18. If you believe we have collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact Us

For privacy inquiries or to exercise your rights:

• Email: help@globalsolo.global