Effective Date: November 20, 2025 Last Updated: November 20, 2025
## Overview
At Global Solo OS, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds, returns, and cancellations for our digital products and services.
## 1. General Refund Policy
### 1.1 Satisfaction Guarantee
We offer a **14-day satisfaction guarantee** on most of our products and services. If you're not satisfied with your purchase, you may request a refund within 14 days of the purchase date.
### 1.2 Eligibility Requirements
To be eligible for a refund, you must:
- Request the refund within the applicable refund period
- Provide a valid reason for the refund request
- Have made a good faith effort to use the product or service
- Not have violated our Terms of Service
### 1.3 Non-Refundable Items
The following are NOT eligible for refunds:
- Products purchased more than 14 days ago
- Services that have been fully delivered or completed
- Customized or personalized products
- Promotional or discounted items marked as "final sale"
- Third-party products or services purchased through our platform
## 2. Digital Products
### 2.1 Digital Downloads
For digital products (guides, templates, resources):
- **Refund Period:** 14 days from purchase date
- **Condition:** You may access the product to evaluate it, but excessive usage may void refund eligibility
- **Process:** Refunds are issued to the original payment method within 5-10 business days
### 2.2 Online Courses and Programs
For educational courses and programs:
- **Refund Period:** 14 days from enrollment date OR before completing 25% of the course, whichever comes first
- **Condition:** You must demonstrate that you made a reasonable effort to engage with the content
- **Non-Refundable After:** Completing more than 25% of the course content
### 2.3 Assessment Tools
For the Global Solo OS assessment and analysis tools:
- **Refund Period:** 7 days from completion of the assessment
- **Condition:** If you believe the assessment results were inaccurate or not helpful
- **Limitation:** Refunds are only available for first-time assessments
## 3. Subscription Services
### 3.1 Monthly Subscriptions
- **Cancellation:** You may cancel at any time before the next billing date
- **Refund:** No refunds for partial months; access continues until the end of the current billing period
- **Process:** Cancel through your account settings or contact support
### 3.2 Annual Subscriptions
- **Refund Period:** 30 days from the initial purchase date
- **Prorated Refunds:** After 30 days, refunds are prorated based on unused months (minus a 10% processing fee)
- **Condition:** Account must be in good standing with no Terms of Service violations
### 3.3 Subscription Modifications
- Downgrading to a lower-tier subscription: Takes effect at the next billing cycle
- Upgrading to a higher-tier subscription: You'll be charged the prorated difference immediately
## 4. Consulting and Done-For-You Services
### 4.1 Service Deposits
- Deposits for consulting or DFY services are **non-refundable** once work has commenced
- If you cancel before work begins, 50% of the deposit is refundable
### 4.2 Service Packages
- **Refund Period:** Before service delivery begins
- **Partial Refunds:** If you cancel mid-project, you'll be charged for work completed plus a 20% cancellation fee
- **No Refunds:** After project completion and delivery
### 4.3 Satisfaction Guarantee
If you're unsatisfied with completed work:
- We offer one round of revisions at no additional cost
- If still unsatisfied after revisions, we may offer a partial refund at our discretion
## 5. Refund Request Process
### 5.1 How to Request a Refund
**Step 1:** Contact our support team
- Email: help@globalsolo.global
- Subject: "Refund Request - [Order Number]"
- Include: Order number, purchase date, product name, and reason for refund
**Step 2:** Await Response
- We'll respond within 2 business days
- We may request additional information or offer alternatives (product exchange, credit, etc.)
**Step 3:** Refund Processing
- Approved refunds are processed within 5 business days
- Funds appear in your account within 5-10 business days depending on your payment provider
### 5.2 Required Information
Your refund request should include:
- Full name and email address used for purchase
- Order number or transaction ID
- Date of purchase
- Product or service name
- Detailed reason for refund request
- Description of any issues or problems encountered
## 6. Refund Methods
### 6.1 Payment Method Refunds
Refunds are issued to the original payment method:
- **Credit/Debit Cards:** 5-10 business days
- **PayPal:** 3-5 business days
- **Bank Transfer:** 7-14 business days
### 6.2 Alternative Refund Options
In certain cases, we may offer:
- **Account Credit:** Immediate credit for future purchases (may include bonus credit)
- **Product Exchange:** Swap for a different product of equal or lesser value
- **Extended Access:** Additional time to use the product or service
## 7. Special Circumstances
### 7.1 Technical Issues
If you experience technical issues preventing product access or use:
- Contact support immediately at help@globalsolo.global
- We'll attempt to resolve the issue within 48 hours
- If unresolved, you're eligible for a full refund
### 7.2 Unauthorized Charges
If you notice unauthorized charges:
- Contact us immediately at help@globalsolo.global
- We'll investigate and issue a refund if confirmed
- We may also take steps to secure your account
### 7.3 Duplicate Charges
If you were charged multiple times for the same purchase:
- Contact help@globalsolo.global with transaction details
- We'll immediately refund duplicate charges
## 8. Exceptions and Special Cases
### 8.1 Bundle Purchases
- Bundles purchased at a discounted rate are subject to the bundle price
- Partial refunds for individual items in a bundle are calculated at the bundle's prorated value, not individual retail prices
- Some bundles may be marked as non-refundable
### 8.2 Promotional Offers
- Products purchased during promotional periods are subject to the same refund policy
- Refund amounts are based on the actual amount paid, not the original retail price
### 8.3 Gift Purchases
- Refunds for gifts are issued to the original purchaser
- Gift recipients cannot request refunds; the purchaser must make the request
## 9. Chargebacks and Disputes
### 9.1 Chargeback Policy
We take chargebacks seriously. If you initiate a chargeback:
- Please contact us first to attempt to resolve the issue
- Chargebacks may result in account suspension
- We may dispute unjustified chargebacks with documentation
### 9.2 Dispute Resolution
Before initiating a chargeback:
1. Contact our support team to explain the issue
2. Allow us 2 business days to respond
3. Work with us to find a resolution
## 10. Contact Information
For questions about this Refund Policy or to request a refund:
**Email:** help@globalsolo.global
**Billing Questions:** help@globalsolo.global
**Customer Support:** help@globalsolo.global
**Website:** https://globalsolo.global
**Response Time:** We aim to respond to all refund requests within 2 business days.
## 11. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified policy.
**Important:** This Refund Policy does not affect your statutory rights under applicable consumer protection laws.
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**Last Review Date:** November 20, 2025
**Version:** 1.0
**Document ID:** REFUND-2025-11-20